Help Centre

Need help with an order?

You can contact us via our online contact form, email, or telephone.

Repair or Replacement

At Fisher Space Pen we stand behind our products and our pens are guaranteed against all manufacturing defects.

If your Fisher Space Pen or your Fisher Space Pen cartridge malfunctions, please send your item and all parts to us for repair or replacement via Royal Mail 1st Class Mail. Upon receipt, your Fisher Space Pen product will be thoroughly inspected by our Quality Control Department to determine the cause of the malfunction and your repair or replacement will ship via standard shipping within three weeks at no cost to you.

We cannot be responsible for an item that is lost or damaged due to inadequate packaging and recommend that you insure your shipment in case of loss in transit.

To return your item, please follow the instructions below:

  1. Securely package the item.
  2. Download and complete the repair form below:
    fisher_repair_form_pdf3.pdf
  1. Include your Order Number (if you have one), name, postal address, telephone number and email address.
  1. Send to:

          Fisher Space Pens UK, Horseshoe Barn, Main Road, Bicknacre, Chelmsford, Essex, CM3 3LE

If you have any questions or need further assistance, please email our Customer Service department at [email protected] or call 01245 225758 between the hours of 9am and 5:00pm Monday to Friday.

At Fisher Space Pen we seek to continually improve our products. Thank you for giving us the opportunity to correct the issue with your Fisher Space Pen product.